Abu Dhabi Airport Reviews
(Rated by 6 users)
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Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Overall Rating
4.2
Base on 6 Reviews
Ratings by Feature
Ratings by Feature
- Shipping & Delivery5.0
- Customer Service4.0
- Good Value4.3
- Return Policy5.0
- Price & Quality4.8
Recent Customer Reviews (6)
Marsha Quinonez
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Rosemarie Achin
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Marthe Langelier
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Maisie Todd
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Swen Eberhardt
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Mario Schäfer
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Abu Dhabi Airport Pros & Cons
Pros
1
The airport is well-regarded for its professionalism, with ultra-professional staff and security that assist passengers effectively.
2
It offers a vast duty-free shopping area and a good variety of food and beverage outlets.
3
The airport is clean and well-maintained, with good terminal cleanliness and seating.
4
Abu Dhabi Airport has a 4-Star Skytrax rating for facilities, comfort, cleanliness, shopping, food & beverages, and staff service.
5
The new Terminal A, opened in November 2023, is modern, easy to navigate, and aesthetically pleasing, improving the overall passenger experience.
6
The airport supports over 120 destinations in more than 60 countries, primarily served by Etihad Airways, making it a significant hub.
7
It offers the ability to clear US Customs and Immigration before boarding, which is a convenient feature for US-bound travelers.
8
The business class lounge is spacious with ample seating and a good food selection, including Indian cuisine, and attentive staff.
9
Efficient Travel: Passengers can go from kerb to gate in just 12 minutes, minimizing wait times.
10
Enhanced Passenger Experience: Streamlined services and advanced technology ensure a hassle-free journey.
11
Accessibility: Digital platforms are designed to be accessible for all users, including those with visual impairments.
CONS
1
The airport can be extremely congested, especially in the business class lounge and during peak times.
2
Wi-Fi connectivity is reported as problematic for video calls, and some apps like WhatsApp are restricted, which can be inconvenient for travelers.
3
Some passengers find the cleaning schedule of washrooms inconvenient, as all washrooms except handicapped ones are cleaned simultaneously, forcing long walks to find available facilities.
4
Terminal 2, serving low-cost airlines, has weaker interior finishes and services compared to Terminals 1 and 3.
5
Some travelers report that the airport can be difficult to navigate quickly, especially when changing gates or during short layovers, though Etihad claims transfers can be done in 15 minutes.
6
There are complaints about the remote stand situation (boarding buses instead of direct gate access), though the new terminal has reduced this issue.
7
Some reviews describe the airport and associated lounges as poorly serviced or overcrowded at times.
Abu Dhabi Airport Features and Benefits
Features
Professional staff and security
Ultra-professional staff and security assist passengers effectively
Vast duty-free shopping area
Provides a vast shopping area and good variety of food and beverage outlets
Clean and well-maintained
Ensures good terminal cleanliness and seating
4-Star Skytrax rating
High rating for facilities, comfort, cleanliness, shopping, food & beverages, and staff service
New Terminal A
Modern, easy to navigate, aesthetically pleasing, improving overall passenger experience
Over 120 destinations in more than 60 countries
Significant hub primarily served by Etihad Airways
US Customs and Immigration preclearance
Convenient for US-bound travelers, processed as domestic arrivals in the US
Business class lounge
Spacious with ample seating, good food selection including Indian cuisine, and attentive staff
Biometric Technology
First in the world with all nine touchpoints, enhancing security and efficiency
Themed Piers
Inspired by Abu Dhabi's desert, sea, city, and oasis landscapes
Sustainability
Reduces water consumption by 45% and 7,500 solar panels save 5,300 tons of CO2 annually
Advanced Navigation
Augmented reality Wayfinder for personalized navigation
Efficient Travel
Kerb to gate in just 12 minutes, minimizing wait times
Enhanced Passenger Experience
Streamlined services and advanced technology ensure a hassle-free journey
Accessibility
Digital platforms designed for all users, including those with visual impairments